PAYMENT & PRICE
Orders for Tracksuits and Knitwear shall require a deposit of 50% of the order value, due upon selection of cloth from us. Work will not commence until payment of the deposit has cleared into our account. The remaining balance is payable at the final fitting and prior to handover of finished goods
We may, on occasion, send you a full list of the order details and styles selected for your approval prior to order placement. Deposit payment is deemed full acceptance of these details and styles. It is understood that the initial deposit is wholly non-refundable.
Payment can be made by cash, credit/debit card or Paypal.payment shall not be deemed to have occurred until we have received cleared funds.
On the rare occurrence that there might be a delay (including delays attending fittings, transit delays etc) which exceeds 30 days we reserve the right to charge, and you agree that you will, pay the full balance immediately upon presentation of our final invoice. This will not affect any other rights you have under this agreement.
We reserve the right to make an additional charge for cancelled appointments, or non-attendance / postponed meetings at a rate of £100/appointment.
DELIVERY / COLLECTION
Unless otherwise agreed in writing, all goods are to be collected from ALVES. When utilising the travelling tailor service, the initial appointment location is deemed to be the location for each fitting and the subsequent handover of the finished garment. We reserve the right to charge a reasonable amount for travel, wages and time for any changes to this location.
We will endeavour to deliver the goods and/or perform the services within a reasonable period of time and in accordance with any dates and times agreed with you. However, the goods and/or services we provide involve individual making of products or personal attendances, and, as a result, any date specified by us for delivery of the goods and/or performance of the services can only be an estimate and it is hereby expressly agreed that time for delivery of the goods and/or performance of the services under any contract shall not be of the essence. In the event of any delay we will keep you informed of the delay and provide alternative dates and times.
In view of the nature of the goods and services we provide and subject to the other provisions of the conditions, we shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, loss of opportunity, depletion of goodwill and any similar loss) costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods or the performance of the services (even if caused by our negligence), nor shall any such delay entitle you to repudiate or terminate the contract unless such delay exceeds 60 days from the agreed date and only in such a case where the delay is wholly and completely our fault.
Our liability for non-delivery of the goods shall be limited to, at our option, repairing or replacing the goods within a reasonable time or providing a refund of sums paid at the pro rata contract rate against any invoice raised for such goods.
If, for any reason, you do not accept delivery/collection of any of the goods when delivery/collection is attempted, or we are unable to deliver the goods on time, for example, because you have not provided appropriate instructions, including a correct address; the goods will be deemed to have been delivered/collected; we may store the goods until actual delivery, and charge you for all related costs and expenses (including, without limitation, the costs of the failed delivery, storage and insurance costs) and risk in the goods shall pass to you (including for loss or damage caused by our negligence). We reserve the right to charge using the payment method held by ALVES.
We may deliver/issue the goods by separate instalments, if possible. Each separate instalment may be invoiced and paid for separately.
Where you are not the intended recipient of the goods and the services, we will not be required to undertake the services (if any) until an appointment with the intended recipient of the goods has taken place and all our requirements are met to our reasonable satisfaction.
CANCELLATION
As all orders are made to your exact requirements; or otherwise modified to your requirements; you may only cancel your order by agreement in writing by ALVES.
To cancel any order, you must inform us of such cancellation in writing, and await full acceptance from ALVES.
Our cancellation charges are as below, and are tiered based on the amount of work and time undertaken:
Cancellation before cutting = 15% of order value
Cancellation after cutting = 50% of order value
Cancellation after fitting =75% of order value
Any statutory consumer rights are unaffected by these conditions.
RETURNS / REFUND / EXCHANGE
ALVES doesn't not accept returns, exchanges or refunds for their Bespoke products.
ALVES Limited Edition Range, exchanges are accepted only.
ALVES OUTLET, Refund & Exchange are not accepted
LIMITED EDITIONS SHOP
We accept returns within 14 days of you receiving your ALVES order, this begins the day after your purchase arrival.
All refunds will be issued to the card used to make the original purchase. You will receive notification via an email confirmation once the reimbursement has been made.
Unfortunately, we cannot refund any taxes, duties charges or the return shipping fees.
Before you decide to make a return please note that we only accept returns for ALVES purchases that are in a new, unused and saleable condition with all swing tags attached and in original packaging.
RETURNS
1. To return your order please email sales@alveslondon.com with the subject ‘RETURN’ and we will send you a returns form to complete. Please quote your order number, name, item you are returning and reason for your return.
2. Print off the returns form, fill out and enclose with the item you wish to return.
3. You must arrange your return shipment and you are responsible for the full cost of the return shipment. You will need to email us your chosen shipping provider and the tracking number. We regret that we cannot be held responsible for anything lost or damaged in transit and we recommend you use a tracked service in case of loss. Please keep a record of this number to provide proof if necessary of the return. OUTSIDE THE UK: You will need to send multiple copies of the commercial invoice, and any other required shipping documents with the returned item to ensure there are no customs clearance issues. Please mark the package as ‘returns’ to avoid any customs charges.
4. Once we receive the returned item our team will check that it is in an unused and resalable condition. Once approved we will email you and refund you within 14 days following the receipt of the returned item!
EXCHANGES
If you would like to exchange an item, please send us en email to sales@alveslondon.com with your order number and we will send you an exchange form.
CANCELLATIONS
If you wish to cancel an order, please contact us, and if the order has not been dispatched we will process your refund immediately. If the order has been dispatched you will need to return the item(s) as standard once recieved.
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